Terms and Conditions

Ordering

Your order constitutes a request to purchase certain product(s) from Poseidon Diving Systems AB. When you place your order, you will receive an e-mail in which Poseidon Diving Systems AB confirms receipt of your order. This confirmation does not mean that your order has been accepted. All orders are subject to Poseidon Diving Systems AB's approval and subject to availability. Poseidon Diving Systems AB will send an additional email confirming the order and expected delivery time. The agreement between you and Poseidon Diving Systems AB is concluded when Poseidon Diving Systems AB sends the order confirmation pdf-file.

Poseidon Diving Systems AB strives for the reproduction of the products on the webshop to be as close as possible to the reality. All images do not reflect the actual appearance of the products, and Poseidon Diving Systems AB can not guarantee that the proportions and colors shown on the website accurately reflect the proportions and colors that the garment has in reality. How the colors are reproduced depends on your screen, your graphics card and settings on your computer.

You must be at least 18 years old to place orders and shop at the webshop.

All attempts at fraud are reported to police.

Prices

Prices are quoted in Swedish Kronor (SEK) including VAT.

Payment online

You can choose to pay online with VISA, Mastercard and Maestro cards, or PayPal. We reserve the right to verify that the address you ordered is yours. If the address is incorrect, we reserve the right to cancel your purchase. In case your card is linked to a bank account, this may appear different on the bank statement depending on how your bank has chosen to present the credit.

The webshop uses a payment solution from Netaccept and PayPal that is encrypted and meets industry security standards. Payment is made on a payment page located on the payer's server. All data is protected in accordance with the rules of PCI DSS. The store will not be in contact with any card details.

Delivery

Please save the email with your order confirmation so that our customer service can quickly help you by entering your order number if you're wondering something.

If the product is damaged or lost during transport to you, Poseidon Diving Systems AB is responsible, but you must notify our customer service within 14 days of the estimated delivery date. If the item is returned, you will be responsible if the shipment is lost.
Poseidon Diving Systems AB reserves the right for, stock differences (out-of-stock), technical issues, specifications changes and any typographical errors on our site. Poseidon Diving Systems AB also reserves the right that certain product information is not complete.

In case Poseidon Diving Systems AB cannot determine your residential address, your order will not be valid. Poseidon Diving Systems AB also reserves the right to refuse order in individual cases.

We ship all our orders using PostNord or UPS. You will receive a notification by e-mail confirmation or SMS the the contact details specified on the order. Shipping cost 89 SEK, order over 2000 SEK free shipping.

Right of withdrawal and returns

We offer cancellation rights in accordance with the distance purchase laws. You can return your product or inform us that you want to change the item within 14 days of delivery. Follow the simple steps below so we take care of the rest.
Pack all the products you want to return, preferably in the original packaging.
You can arrange the return yourself via any postal agent within 14 days. We recommend that you save the receipt from the postal agent as proof of sending the package.
Do not forget to fill in the return form and put it in the package so that we can handle your return right.
In case of change, we will ship new package to you for free.
If you wish to cancel the purchase, we will ensure that you get the money back (excluding the original shipping cost) and send you a confirmation by e-mail. See below for refund.

If you have questions about your return, please contact our order department.
Return address:
Poseidon Diving Systems AB
Åkeredsvägen 1
421 53 Västra Frölunda

Refund Information

We always strive to handle your refund as quickly as possible. We usually handle it within three days of receiving your package or confirmation that it has been sent. After that we will send an email confirming that the money is on its way. Once you've received the message, you should expect another five to ten business days before the return amount is in your bank account. Time depends on which bank you use, which is beyond our influence. You usually return the money using the same payment method you used to purchase. If this is not the case, we will contact you immediately to find an alternative refund method.

Also read at EU's website for Online Dispute Resolution http://ec.europa.eu/odr.